Service User Involvement | Community Voice | 澳门王中王论坛


image of Janus, service user.

Service user involvement

We believe that the people we support should be genuine partners in everything we do, whether that鈥檚 shaping the services we deliver, or influencing the campaigns we run.

We are committed to listening to and learning from the people we support, involving them in every part of 澳门王中王论坛, helping to shape our service delivery, inform research and policy, and create better experiences.


Ways to get involved

There are many opportunities for our service users to get involved – locally, regionally, and nationally. You can find some of the different ways you can get involved below, how to find out more, and how to get in touch.

澳门王中王论坛’s Service User Advisory Board works with 澳门王中王论坛鈥檚 leaders to ensure the people we support have a voice and can improve things both within and outside of 澳门王中王论坛. The Board is made up of up to 15 service users, representing different services within 澳门王中王论坛. It meets around four times a year, either online or in person. No experience is needed, although membership is ideally suited to those who have already taken a lead role locally or expressed interest in local community voice initiatives.

The Justice ExChange is a national forum for 澳门王中王论坛 service users who have had contact with the justice system. The group meets regularly and is an informal get-together where attendees can share their experiences of the justice system; contribute to our campaigns and have their voices heard by those in power to push for change while gaining skills and experience. We regularly talk with MPs and decision makers, making sure they hear about the issues that matter from those with lived experience of the system.

We work together to produce briefings on various issues that we believe could be improved, informed by not only data, but real lived experiences.

  1. Work and Wages in Prison
  2. Mental Health in Prison


The latest Student Voice Council meeting took place in April 2024. It was a great meeting that had representation from across our Education Centres and Totton College.

The ideas and suggestions from those forums are then shared at a centre forum each term. Representatives from each centre then have the opportunity to attend the national learner forum each term to share successes, raise issues and make suggestions.

You can read the summary of the latest Student Voice Council meeting here.


In our housing services we ensure that tenants are involved in discussions around what support they need and how it is delivered. We get feedback on our services in a variety of ways, including house meetings, one-to-one support sessions, surveys, and forums. We listen to our tenants in order to ensure that our services are meeting their needs, and to help us to continuously learn and improve. And we listen to the challenges they face and work with them to inform and shape our policy and campaigning work.

‘Have your say’ and ‘you said we did’

We have a range of local forums across all our services, giving our service users the opportunity to have their voice heard. We encourage feedback in various ways, including our 鈥榟ave your say鈥 leaflets which are available in every service.

These allow you to submit your feedback to the team directly, ensuring that we feedback to our service users about the actions we鈥檝e taken. These are displayed on our 鈥 you said we did鈥 displays across all our services.

Being involved with the Advisory Board has helped me to feel confident and valued by the organisation. I have had the opportunity to be a judge for the 澳门王中王论坛 staff awards, have been involved in the recruitment of senior staff and trustees, and inputted into the new brand.
Gino - Service user involvement participant

Meet the Service User Involvement team

Artwork by Karl Davis who has lived experience of the justice system and is a member of the 澳门王中王论坛 Justice ExChange

Andrea Coady

Head of Service User Involvement

Andrea Coady

Head of Service User Involvement

Andrea Coady is 澳门王中王论坛鈥檚 Head of Service User Involvement. She works directly with our learners and service users to ensure their views and experiences shape 澳门王中王论坛鈥檚 services and the campaigns that we run. Andrea is passionate about ensuring that everyone has a voice.

She is a member of the Independent Monitoring Board at HMP High Down, volunteers with Shannon Trust, and previously worked for The Magistrates鈥 Association after a career in law.

Mya Clark

Service User Involvement Officer: Justice, Health, and Housing

Mya Clark

Service User Involvement Officer: Justice, Health, and Housing

Mya Clark is a Service User Involvement Officer, working across 澳门王中王论坛鈥檚 Justice, Health and Housing directorates. Whilst at University, Mya volunteered with 澳门王中王论坛 in the departure lounge based at HMP Doncaster, providing practical support for people on the day of release from prison. Since graduating, Mya has worked as a community and custody accommodation advisor at 澳门王中王论坛, supporting people both before and after their release from prison. She has seen first-hand the challenges people face when trying to rebuild their lives after being caught up in the justice system and so knows how important it is to offer a voice and platform to the people who are impacted most in order to try to create positive change in the system.

Mya is also the equality, diversity and inclusion champion for 澳门王中王论坛 in South Yorkshire.

Get involved

If you would like to participate in service user involvement, or would like any further information on the activities outlined above, you can email us.


image of housing accommodation service user

Video: Hear from Richard

Richard is a tenant in one of our housing services. He is part of our Justice ExChange forum and regularly contributes ideas for campaigns and policy work that can help people in his situation.